FAQs

What do I do if there is something wrong with one of my diapers?

Sunbaby will warranty diapers for 60 days from the date of purchase. If you have a defective item please contact me before the 60 days have expired. This warranty covers all aspects of the product: snaps, PUL, elastic, fleece. Pictures of the defective product will be required and a new item will be sent to you. I cannot, however, guarantee that the exact print will be available. Sunbaby does not warranty items after 60 days. This warranty does not cover leaking, diaper odor, or normal wear and tear.

What happens if a print I order is out of stock?

If you order a print that is out of stock I will contact you by email to pick a replacement. At certain busy times of the year (holidays or large print releases), a similar or other popular print may be substituted for an out of stock print to prevent the delay of orders. In this case you will not be contacted.

Replacing the Inner Fleece

Karen Nordling Schiltz – (US) she will replace the inner fleece and elastic as a precaution- $10ppd per diaper – Karen@deerviewquilting.com

Replacing Elastic
  • Karen Nordling Schiltz - (US) She will replace broken/shot elastic, as well as inner fleece – $10ppd per diaper - Karen@deerviewquilting.com
Broken/Defective Snaps
How do I know the difference between 2.0, 3.0, older 4.0 and newer 4.0?
  • 2.0 diapers are a smaller cut, loser elastic, and no flap of fleece over the insert slot. There are not hip snaps on this diaper version. They only came in the original orange, green, yellow, blue, white, red, pink, purple.
  • 3.0 diapers are a smaller cut, tighter elastic, flap of fleece over the insert slot. There are not hip snaps on this diaper version. They came mostly in the original orange, green, yellow, blue, white, purple, pink but also had a few that came in some of the prints.
  • older 4.0 are a slightly larger cut than the 3.0 and came in prints and solids. This diaper contains hip snaps The elastic is tighter than the newer 4.0s. Some older 4.0 also have a thinner, stickier PUL fabric from a different supplier.
  • newer 4.0  are slightly larger cut than the older 4.0 and came in prints and solids. The elastic was loosened in this version.
  • newest 4.0 some of the diapers released with the 8/31 print release were made slightly larger than the “newer 4.0s”. Not all diapers were made larger and it’s not necessarily a larger print which makes things a bit confusing.
  • SIZE 1 - (released 12/2011) this is the smaller sizing which is the sizing of the newer 4.0. It has a shorter rise, and is narrower between the legs.
  • SIZE 2 - (released 12/2011) this is the larger sizing which is the sizing of the newest 4.0.  It has a higher rise (about an inch difference) and is wider between the legs.
Are these diapers one size?

Yes, both size 1 and size 2 are one size diapers. Size 1 is cut with a shorter rise and narrower between the legs. It is better for skinnier babies. Size 2 is cut with a higher rise (about an inch longer), and wider between the legs. It is better for chunkier babies. Both are designed to fit from 7-35lbs.

Can I order additional Bamboo inserts?

Yes, bamboo inserts are available in packages of 12.

What kind of inserts do you offer?

I offer a microfiber (MF) insert, a 4-layer bamboo blend, and a 3-layer bamboo. The microfiber is 4 layers of microfiber, and is the thickest. The 4-layer bamboo is 2 layers of MF sandwiched between 2 layers of bamboo. And the 3-layer bamboo is 3 layers of all bamboo.

Can I order without inserts?

I now offer no-insert options in 6, 12, & 24 pack orders, as well as in co-op orders.

Can I order just one or two instead of 6, 12 or 24?

Unfortunately at this time I will not be accepting orders smaller than 6 packs due to the high demand and order volumes I am receiving. Your best option is to order through a co-op if you would like less than 6 diapers.

I ordered and have not received shipment confirmation!
  • Please expect 1 week for processing and 3-4 weeks for shipment/delivery.  *Please do NOT e-mail asking for tracking information, it will put me further behind trying to reply to everyone. It will come in time you just have to be patient*
  • Also please make sure to check your PAYPAL email address for the tracking as that is the email address I will send it to. Not the e-mail associated with your sunbabydiapers.com account.
I ordered a 24 pack. Why do I have two tracking numbers?

Due to customs issues, I can only send a certain amount of items as “gifts” before customs fees are charged. So I send them in two packages so that customs fees do not accrue. Most everyone has said one works, but not the other, but always receive both packages. So it’s not something to worry about.

How do we know when you will be releasing new prints?
  • Print previews will be posted in the NEWS section of this site about one week before they are released.
  • You can also check out www.facebook.com/ILoveSunbabyDiapers fan page for the latest info on upcoming print releases. Print previews will be posted on the fan page about a week before the prints are released for sale as well.
How often do you release new prints?

New prints are released every 2-4 months, depending on current stock.

What is a good insert for nighttime use?
  • While for some the insert that comes with the diaper may be enough, for most it’s not. You can double up on the Microfiber inserts at night.
  • You can also pair a Microfiber insert with a Bamboo insert.
How do I strip diapers?

There are many different ways to strip from using blue Dawn dish soap to soaking in Oxi-clean to washing with RLR. You again need to find what works best for you.

For the blue dish soap method, you can do it one of two ways.

*Lather the fleece of your diapers and your inserts by hand in the kitchen sink. Once lathered well rinse with warm water. Then throw in the washer on a full cycle no detergent and rinse until there is no more bubbles.
*Wash your diapers in the washer with a small amount of dawn dish soap. Then follow with 1-2 full cycle rinses (no detergent) to make sure they are rinsed well.
The Oxi-clean method.  Fill the sink, or tub, with warm water and a scoop of Oxi-clean.  Add the diapers and swish around.  Allow to soak over night if you wish.  Rinse and throw in the washer to remove all detergent.  You can also do this in the washer.

The RLR method.  This method is the easiest.  You need to start with clean diapers and inserts.  Then simply add a packet of RLR to the wash and run a normal hot wash cycle.  Many people like to soak the diaper for a few hours before completing the cycle.  Continue to rinse until there are no more bubbles.  RLR can be purchased online, or from any of the Sunbaby retailers.

How do I decide if it’s an absorbency leak or build up leak?

To do so: lay a stuffed diaper flat on the counter and pour water onto it. If the water beads up and rolls then you have repelling issues. If it soaks in then that is not the case it could be a fit/absorbency issue (see below for explanations).

If It Beads Up: Repelling issues can be caused from detergent or dirt/oil build up that is not removed in the washing process.  Detergent build up happens from the detergent not being rinsed well enough. Some people who have front load or HE washers seem to have this issue more often because FL/HE washers do not use enough water like top loading ones do therefor the diapers do not get rinsed well enough leaving detergent residue or dirt/oils behind. This can even be an issue in the stripping process as well if blue dawn or whatever you strip with isn’t rinsed well enough from the diapers – it ends up defeating the stripping process purpose. The best thing for front load/HE washers is to run an extra cycle without detergent. So your wash routine would be 1 cycle with detergent and 1 cycle without detergent (both warm/hot water). A single rinse cycle is not enough water for most HE front loader to rinse well enough to remove detergent/suds. Some find it helpful to add more water through the detergent dispenser during the wash cycle as well.  If you have a top loading washer then make sure that you see no suds or bubbles in your rinse cycle.

*Also make sure that you are using the right amount of detergent. Not using enough detergent can also play a role in diapers repelling because the diapers are not getting the dirt, oil, build up etc out of the diaper. Most cloth diaper detergents tell you how much to use, but if you use a commercial detergent then you should be using 1/4 the amount of detergent you would for that sized load of clothes.

Example: for a large load of clothes you should use ALL F&C to the “level 3″ mark, for a large CD load use just under the “line 1″ mark.

If It Soaks In: It could also be a fit issue or absorbency issue. If you have an LO who is peeing a ton then you may need to add a bamboo doubler behind the MF insert to add extra protection. Many have to do this at night to last 10-12 hours.  Bamboo absorbs MORE than the microfiber but needs to be placed behind the MF insert because it absorbs slower than MF.

Also adjust the waist and rise snaps to see if you can get a better fit. There should not be a gap between the diaper and the skin around the waist or around the thighs – if there is, this can cause liquid/moisture to escape.

My diapers are leaking! What do I do?

The most common reason we have leaks is one of two things either the diapers were not prepped well enough or there is detergent build up. This causes the liquid to roll right out of the leg holes or out the top of the diaper. In either case, the diapers need to be stripped.

Can I dryer dry my diapers?

It is suggested to line dry your diapers as the heat from the dryer can cause damage to the PUL and elastic over time. It is recommended to do one hot dry cycle for 20 minutes originally to seal the PUL from the stitching when manufactured. But after that has been done it’s best to line dry or tumble dry with no heat.

What kind of wash routine should I use?

Remember that what works for one may not work for another. It’s all about trial and error and what works best for you. Many suggest doing a cold rinse, then a hot normal cycle with detergent, and then a warm rinse. It is also common to hear some doing one normal cycle with detergent, and one normal cycle without detergent. Whatever you choose to do, make sure to rinse very well. Detergent build up left from not rinsing well can cause repelling and stinkies.

How do I prep my diapers?
  • It’s best to wash at least one time when you receive new diapers. You need to remove the oils and dirt from manufacturing and natural oils from the fabric. If you don’t, you will end up with leaking and repelling. It’s best to wash 2-3 times to make sure it’s all out and the diaper and insert are at full absorbency.
  • Normally you do not want to dry your diapers on high heat because it reduces the life of the elastic as well as creates the possibility for the PUL to melt or de-laminate. But when you first get your diapers you do want to put them in the dryer for 20-30 minutes on high heat (after washing) so that the holes from manufacturing/stitching are sealed into the PUL. This reduces the chance of liquid coming out through those holes.  You may need to do this once every few months to reseal the PUL.
  • If you have purchased bamboo inserts you will want to boil the inserts only for about 20-30 minutes in a large stock pot.  Then wash and dry as normal for maximum absorbency.
Which detergent should I use?
  • You don’t HAVE to use a Cloth Diaper specific detergent but you do need to use a cloth diaper friendly detergent. It’s best to stay away from detergents with dyes, perfumes, fabric softeners, enzymes and optical brighteners.
  • Remember it’s all about trial and error. What works for one might not work for someone else. And it’ll also depend on what type of water you have too.
  • Here is a list of the most common detergent brands:  Tide Original Powder,  Rockin Green, Eco’s free & clear, Planet, All Free & Clear, Charlie’s, Soap Nuts, Crunchy Clean, and Country Save.  What is available to you may vary by location.  Many are available online through Amazon.
  • For those with hard water, it is recommended that you also add a water softener, like Calgon.
  • Here is a great website with a chart with many common detergent brands:  http://www.pinstripesandpolkadots.com/detergentchoices.htm